Insurance Companies
Travel insurers are constantly faced with challenges to provide cover that meets the needs of today’s travellers. The world is changing and is becoming increasingly dangerous, particularly for those who choose to travel for leisure or business purposes. At the same time, governmental resources are reduced or redirected, rendering consular staff abroad unable to help all but the most vulnerable of those seeking assistance when they have a crisis abroad.

Wherever you are travelling to and for whatever purpose, today’s world is too uncertain not to entertain the risks associated with travel. Even a small problem can become time-consuming and costly, spoiling a trip, and in the event of an emergency situation, the effects can be long-term and far-reaching. Travel insurance does not traditionally cover consular assistance (although we are delighted to have an ever-growing number of partnerships with insurance providers), and it is important to understand what exactly you are covered for before you purchase insurance.

Assistance abroad
Immediate help in over 180 countries, whatever the problem. One call does it all.
Emergency help
Expert assistance in emergencies from knowledgeable consular-trained staff.
Consular expertise
Assistance with lost or stolen passports and advice about the quickest route to replacing vital documents.
How does ConsularAssist help?

  • Liaise on your behalf with diplomatic personnel and local authorities
  • Assist with lost passports and other important documents
  • Contact, advise and support family, friends and/or employers so they have the right information and options in any travel crisis
  • Provide legal referral and arrange legal appointments
  • Organise translation and interpreter referrals
  • Deliver specialist help and advice in missing person, kidnapping and abduction cases
  • Advise on rights and access to independent lawyers if detained or imprisoned abroad
  • Help and support victims of crime and assault and assist next of kin in the event of death.

Why do your travel policies need ConsularAssist?

Whilst the insurance industry has made innovative changes to domestic policies, including the optional additions of legal expenses, home emergency cover, gadget and downloads insurance, travel insurance has been somewhat overlooked when it comes to pioneering rejuvenation.

With recent events and the political changes continually underway, the risks associated with travel abroad are increasing. Nowhere can be deemed totally safe. Yet, traditional travel insurance does not normally go beyond reimbursing financial losses, whilst governments around the globe are reducing the resources available to provide consular assistance to their citizens.

Many people wrongly assume their government will help in a travel emergency but often they can’t or won’t.  Foreign Ministries and their Embassies/Consulates overseas are under no obligation to provide consular assistance. The UK Foreign and Commonwealth Office (FCO) acknowledges in its publication, Support for British nationals abroad: a guide, that “There is no legal right to consular assistance. All assistance is provided at our discretion.”

According to FCO figures, it received 387,459 enquiries in 2014-15 and provided personal assistance to just 17,058. Even if you disregard the many trivial or irrelevant enquiries, that still leaves a large number of people potentially unsupported in an emergency.

Help can be needed for something as simple as a lost passport, but there are many more serious scenarios happening every day. Travellers can be victims of crime or acts of terrorism. They can be arrested for immigration offences and can, sadly, die abroad. It is a testament to the times we live in, that ensuring we have access to dedicated assistance for these eventualities is now as much of a travel necessity as buying cover for medical expenses.

Until recently, there has been no provision to purchase insurance cover for these scenarios. Now, however, there is a private sector provider of such cover: ConsularAssist.

Contact us for more information on the benefits of adding ConsularAssist to your policy portfolio.

Case Studies
Real life scenarios that demonstrate the invaluable difference ConsularAssist makes
Missing Person
Express Kidnapping
Lost passport at Terminal
Medical Evacuation
Lost Passport
Matt Deaville
Trips abroad by uk nationals
Britons living abroad
FCO Enquiries Received Annually
Cases managed by the FCO
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