Stretched government resources mean that only the most vulnerable can expect to get help if they have a travel emergency. For the first time, consular assistance is available in the private sector and it is provided through ConsularAssist. Whether you are going on your annual holiday or off for a gap year adventure, ConsularAssist is available through a number of travel insurance providers, enabling you to travel the world without worry.
Why Consular Assistance?

Wherever you are travelling to and for whatever purpose, today’s world is too uncertain not to entertain the risks associated with travel. Even a small problem can become time-consuming and costly, spoiling a trip, and in the event of an emergency situation, the effects can be long-term and far-reaching. Travel insurance does not traditionally cover consular assistance (although we are delighted to have an ever-growing number of partnerships with insurance providers), and it is important to understand what exactly you are covered for before you purchase insurance.

ConsularAssist provides:

Consular expertise
Assistance with lost or stolen passports and advice about the quickest route to replacing vital documents.
Emergency help
Expert assistance in emergencies from knowledgeable consular-trained staff.
Assistance abroad
Immediate help in over 180 countries, whatever the problem. One call does it all.
How does ConsularAssist help?

  • Liaise on your behalf with diplomatic personnel and local authorities
  • Assist with lost passports and other important documents
  • Contact, advise and support family, friends and/or employers so they have the right information and options in any travel crisis
  • Provide legal referral and arrange legal appointments
  • Organise translation and interpreter referrals
  • Deliver specialist help and advice in missing person, kidnapping and abduction cases
  • Advise on rights and access to independent lawyers if detained or imprisoned abroad
  • Help and support victims of crime and assault and assist next of kin in the event of death.

What is Consular Assistance?

Traditionally, consular assistance is the help and advice provided by a country’s diplomatic agents to their nationals, who are residing or visiting overseas. Assistance includes issue of replacement emergency travel documents, signposting to local lawyers, interpreters, doctors and funeral directors, help for victims of crime, the sick and hospitalised, contacting next of kin in a crisis, and making special arrangements in cases of terrorism, civil unrest or natural disasters.

Consular assistance is discretionary, no-one has a legal right to it, and recently a decimated budget has caused a dramatic decline in the level of service the Foreign and Commonwealth Office (FCO) can provide to British Nationals. In short, the FCO does the best it can with the limited resources available, but every case is assessed individually and only the most vulnerable are likely to receive anything other than advice and signposting to other agencies.

Consular Assistance is Evolving

Times change and ConsularAssist is now available to recreational and business travellers, allowing them to go abroad, confident that 24/7 support is available to them in any travel emergency.

Consularcare is staffed by former diplomats, who understand the difficulties faced by travellers. Their expertise and access to local networks enable them to provide up-to-date, informed advice and support to resolve a crisis abroad.

Trips abroad by uk nationals
Britons living abroad
FCO Enquiries Received Annually
Cases managed by the FCO
Case Studies
Real life scenarios that demonstrate the invaluable difference ConsularAssist makes
Missing Person
Express Kidnapping
Lost passport at Terminal
Medical Evacuation
Lost Passport
Matt Deaville
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